Return & Refund Policy

FMTY Studio offers individual patches, non-custom bags and accessories, and personalized products. Return eligibility depends on whether your item has been customized.

Non-Custom Products

You may request a return of a non-custom product within 14 days of delivery.

To qualify, the item must be unused and in its original condition. Eligible products include individual patches that have not been applied and bags or accessories that have not been customized.

To request a return, email fmtystudio27@gmail.com with your order number and the items you wish to return. Please contact us before sending anything back so we can provide return instructions.

Customized Products

Customized products—including bags and accessories with patches applied, heat-pressed, or otherwise personalized—are not eligible for change-of-mind returns or exchanges.

Please review your product selections and design carefully before placing your order.

Your online design serves as a placement guide. Because patches are applied by hand, their final placement may vary slightly from the preview. We will make every effort to reproduce your design as closely as possible. If a selected placement is unsuitable for heat pressing, we will contact you to discuss an adjustment.

This custom-product policy does not exclude assistance for damaged, defective, or incorrect items.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If a return is required because an item is defective, arrives damaged, or was sent incorrectly due to an error on our part, FMTY Studio will cover the return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging.

We will review the issue and arrange an appropriate resolution, which may include a repair, replacement, or refund.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. The time required for the refund to appear depends on your bank or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellations are not guaranteed. We may be unable to cancel an order once preparation, customization, or fulfillment has begun.

Your Rights

Nothing in this policy limits any rights or remedies available under applicable law.

Contact

For return requests or questions about your order, email fmtystudio27@gmail.com.